Apple fined $9 million for ‘misleading’ customers

APPLE has been ordered to pay $9 million in penalties for making false or misleading representations to customers with faulty iPhones and iPads.

The Australian Competition and Consumer Commission took the tech giant to court after investigating complaints that customers had been told by Apple that they were not entitled to a replacement phone or repair if their device had been repaired by a third party.

According to the watchdog, the customers had sought help from third parties after their devices were disabled by a new iOS software update.


“If a product is faulty, customers are legally entitled to a repair or a replacement under the Australian Consumer Law, and sometimes even a refund,” ACCC Commissioner Sarah Court said.

“Apple’s representations led customers to believe they’d be denied a remedy for their faulty device because they used a third party repairer.”

In the end, the court declared the “mere fact that an iPhone or iPad had been repaired by someone other than Apple did not, and could not, result in the consumer guarantees ceasing to apply, or the consumer’s right to a remedy being extinguished.”

Apple has since implemented an outreach program to compensate approximately 5000 customers whose devices were disabled by the ‘iOS’ operating system update.

Shanee is a full-time Digital Journalist and Social Media Content Producer. In 2014, Shanee graduated from Griffith University’s Gold Coast Campus with a Bachelor of Communications majoring in Journalism, Public Relations and Marketing. Since joining 1029 Hot Tomato, Shanee has been keeping you up to date with breaking news and everything Gold Coast on myGC. Shanee also writes and photographs for Peony & Page, a personal home, style and travel blog & Instagram alias she founded in 2015.

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