Australia Post complaints top 1 million per year

I am officially joining the list of one million Australians who have a serious bone to pick with Australia Post.

I try to be a positive person, I really do. I’m the first to give people and organisations the benefit of the doubt. But my recent experience with Australia Post has sent me into a bit of a rage spiral.

In their defence, they’re giving the concept of customer service a red hot go. They texted me to tell me my parcel had been dispatched. The texted me again to let me know to “expect delivery tomorrow”.


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At this point I was given 3 options:

1. Leave at your address if there’s a safe place.
2. Someone will be home.
3. Take to Post Office if not home.

I chose number 1. I was also home when delivery occurred, giving me a massive chance of receiving my delivery – right? Wrong!

I made the sinful error of keeping my gate closed. There is a doorbell installed for such occasions, so I remained confident in my assessment that my delivery would soon be in my hot little hands.

Instead, the Australia Post delivery driver did not ring the bell.

Did not pop my parcel behind my waist-high fence.

Did not leave the parcel behind as instructed.

Did not deliver my parcel to me, despite me being at home at the time.

Instead, I got an annoying ticket in my mailbox asking me to drive 15 minutes to the allocated post office to collect my parcel.

Heads up Australia Post: if I wanted to drive to a retail outlet to collect my purchase, I would have bought them in a shop in the first place! I have children to ferry to and from school, activities to drop them to, playdates to attend, and in between all of that, I run a business and have a job. The added errand of popping into the post office unnecessarily is one I don’t need.

I can now understand why more than one million people every year lodge a complaint with the company.

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HeatherDingdong DantesF TA Pterry bacich Recent comment authors
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Aus Post Employee
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Aus Post Employee

No one seems to understand how much shit the drivers have to go through, firstly minimal wage, people who complain I suggest you try working for Aus Post for one day and see how you go. It’s $1.50 per parcel, average 150 will take 6-8 hours to deliver, you don’t get paid to sort and stack your van each morning 5am starts which is 2-3 hours for free, then to get out there and come across the rudest people is just in my experience was the worst ever your quite vulnerable by yourself no manager to back you up on… Read more »

terry bacich
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I agree.. Pay em more..

Peter
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Peter

Maybe you could leave the gate open if you’re expecting a delivery or put up a notice at the gate.

Neil
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Neil

May have a solution for you. We have a secure parcel letterbox at home, which our Auspost and StarTrack drivers use and seem to love for Safedropping. It takes about 80% of the parcels we order and saves us hundreds of dollars in time we used to waste picking up parcels at the post office. The trick is to give Authority To Leave when you order on line.

ExSTer
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ExSTer

Perhaps (coming from an ex Star Track delivery guy) ask Auspost to raise the compensation per parcel and not to overload the contractors, sometimes I had that many (250+) to be done between 0730 and 1600 that I would not have any breaks and started at 0700 and would finish after 1800. This would mean I had to be at depot around 0430 in the morning and as we have to turn the van off and lock for every parcel, the avg delivery time per parcel is about 7 minutes. This includes parking etc in high traffic density areas. Now… Read more »

A P
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A P

I think you should try and look at it from the other side and figure out what you can do so it doesn’t happen again. There is always a solution. There is no need to point blam especially if you haven’t done your part also. Parcel drivers and postie come in contact with customers everyday for the most part of their job, not to mention ( drivers not seeing them on the road, dog attacks, verbal abuse, deliver rain hail or shine, pedestrians, gatted houses, confusing instructions given on parcels, rules and regulations they have to stick by) and yes… Read more »

F T
Guest

All the defenders of drivers and posties because they’re all so hard done by; give me a break. No one forces any of these people to deliver packages and there’s varying levels of shit copped by ALL who work in some form of service. If drivers are so undernourished due to the amount of parcels they have to deliver, then hand the job over to someone else. Maybe if there wasn’t so much footage of drivers handling packages like footballs or bags of laundry then there might not be so much societal backlash over an industry that’s long overdue for… Read more »

Dingdong Dantes
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Dingdong Dantes

Another first world problem. If you got time to winch online, you got time to pick up a parcel at the PO. I sell online and have issues with Auspost on a weekly basis…but I always factor in how overworked those drivers are…not to mention the low cost of parcels

Heather
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Heather

You have coped too much criticism here. But you did chose Option 1. Leave in safe place. The postie didn’t think over the gate was safe. Should have chose Option 2. Someone will be home. BUT you did make the point that there’s a door bell at the gate. Seeing that driver had to spent time filling out the card, you’d think he would have pressed the bell. It takes 1 second. And because of the bell, you shouldn’t have to leave you gate open. Someone said, “If you have time to winge on-line, you have time to drive to… Read more »