Gold Coast Airport

GC Airport claims two major titles at World Airport Awards

Gold Coast Airport has been voted the Best Regional Airport in the Australia Pacific Region for the fourth time in nine years at the World Airport Awards.

The awards, based on 13.5 million passenger surveys conducted at more than 550 airports globally, were handed out in London overnight.

Gold Coast Airport also took out Best Service Staff in the Australia Pacific region.

Gold Coast Airport Chief Operating Officer Marion Charlton said the awards were a credit to the more than 2,200 staff.

“What makes these awards so special is that we don’t self-nominate – the awards are based on surveys by the travelling public,” she said.

“Leading into the 2018 Commonwealth Games, we placed a huge focus on enhancing the experience of our customers and providing the best possible first impression to our visitors from around Australia and the world.

“That focus has continued, and it is wonderful to see this recognised.

Skytrax CEO Edward Plaisted congratulated the airport team for winning two important customer satisfaction awards.

“The Staff Service awards are a very special honour for airports. The award recognises the combined quality of all customer-facing staff service (attitude, friendliness and efficiency) delivered across front-line positions at Gold Coast Airport,” he said.

“As airports seek to develop and maximise customer loyalty and repeat business, facilities and product standards depend largely on investment, whereas staff service requires motivation, enthusiasm and team work, and clearly this is being well provided at Gold Coast Airport.”

‘Vulgar vans’: End of the road for Wicked Campers

THE Federal Government is doing what it can to drive offensive Wicked Campervans off Australian roads for good.

Minister for Women Kelly O’Dwyer has written to State and Territory leaders and Transport Ministers, seeking their support to advance a coordinated national approach to force Wicked Campers to comply with community standards.

The multi-pronged strategy aims to ensure the controversial company can no longer expose cross-jurisdictional loopholes to escape accountability and continue displaying outdated, mysogynistic, vulgar and degrading signage.

Deputy Prime Minister and Minister for Transport Michael McCormack joined Ms Odwyer and urged travellers to help send Wicked Campers a message by choosing to rent vehicles that don’t carry offensive signage.

“These vehicles are offensive and belong in a junkyard not on Australian roads,” Mr McCormack said.

“By choosing to avoid these vehicles, you’re also choosing to ensure parents or grandparents won’t have to explain the vile meaning of these disgusting signs or images to their children or grandchildren while driving on our roads.”

Ms O’Dwyer said Australia was a modern and progressive country but the use of these vehicles contradicted those values and was unacceptable.

“We have no tolerance for sexist, misogynistic and offensive slogans on campervans, or those displayed anywhere else for that matter, no matter how hard some try to justify their existence,” she said.

“That’s why I’ve written to the states and territories to urge them to support a national approach to rid Australia of these offensive vehicles.”

Source: Flickr via Michael Theis [CC BY-SA 2.0]

Mr McCormack said the ‘vulgar’ Campervans contained lewd language or repugnant images which demean women or glorify drug-taking.

For several years, Wicked Campers has failed to comply with Ad Standards’ Community Panel determinations to remove their offensive and degrading images from hire vehicles.

Because the company advertises on what’s effectively deemed their own material, there’s no third party media provider with which Ad Standards can work to achieve compliance.

The Queensland and Tasmanian governments have made efforts to deal with this issue by legislating to give power to motor vehicle registries to deregister any vehicle that doesn’t comply with Ad Standards determinations.

But Wicked Campers has been able to avoid compliance, and enforcement of large fines and penalties, by changing vehicle registration to another jurisdiction, once a complaint has been made.

Enforcing a national approach will ensure the company cannot ‘forum shop’ across jurisdictions, to expose this loophole and retain their offensive slogans.

At a Council meeting last year, the Austroads Registration and Licencing Taskforce was given the green light to progress national adoption of the Queensland Government’s successful approach to the controversial vans.

Gold Coast Airport reaches international emission target

GOLD Coast Airport has been recognised for its commitment to sustainability and achieved Level 2 accreditation under the Airports Council International’s Airport Carbon Accreditation program.

The program is the only independent global standard for carbon management at airports, which recognises and accredits the efforts of airports to manage and reduce emissions.

Gold Coast Airport was awarded Level 1 accreditation in December 2016, which involved mapping the airport’s carbon footprint to identify sources of carbon emissions before formalising a carbon management plan.

Level 2 sees the setting of a carbon reduction target and the carbon management plan finalised and implemented to achieve the carbon emission reduction target.

New LED lightning has been installed across the Gold Coast Airport as part of its commitment to reducing carbon emissions.

Other recent changes include upgrading the drive motors on baggage handling systems, and improving the efficiency of air-conditioning systems.

Chief Operating Officer Marion Charlton said the accreditation was confirmation of the team’s dedication to reducing the airport’s carbon footprint.

“Level 2 carbon accreditation is recognition of our commitment to ensuring we look after our environment and reduce our carbon emissions as much as we can,” Ms Charlton said.

ACI Asia-Pacific Regional Director, Patti Chau, welcomed the announcement.

“Congratulations to Gold Coast Airport!” Mrs Chau said.

“This achievement demonstrates your commitment to operating the airport in an environmentally, sustainable manner which is crucial for the long-term development of our industry.

“Your efforts have not been unnoticed and is an example for others to follow.

“We look forward to Gold Coast Airport’s continued endeavours through our Airport Carbon Accreditation program, which has been effectively helping airport members around the world reduce carbon emissions.”

Globally, the aviation industry contributes approximately two per cent of man-made CO2 emissions, with airport operations accounting for approximately two per cent of this.

Tallebudgera Creek

Tallebudgera Creek voted Australia’s best swimming spot!

TALLEBUDGERA Creek has been voted as Australia’s best swimming spot in the 2019 Wotif Uniquely Aussie Awards.

The online travel site conducted a poll over a three-week period to find Australia’s favourite local haunts, crowning a winner in six different categories – Best Roadside Pitstop, Main Street, Sausage Roll, Swimming Spot, Fish and Chips and Regional Chinese.

Tallebudgera Creek was crowned winner of the swimming spot while fellow local spot Currumbin Rock Pools came in second place.

The Gold Coast also featured as a finalist in a few of the other awards with local favourite Yatala Pies finishing second in the ‘Best Roadside Pit Stop’ category.

Tallebudgera Creek

Tallebudgera Creek | PHOTO: © Visual Collective /

The victory was handed to The Famous Berry Donut Van in NSW.

It was a big year for Yatala Pies, they also finished third in the ‘Best Sausage Roll’ category.

The Gold Coast also had a couple of finalists in the Best Main Street category with Cavill Mall finishing as the third runner up and Burleigh Heads as seventh runner up.

Hasting Street in Noosa took out the top spot.

Gold Coast Airport Rydges

Work begins on $50 million Gold Coast Airport hotel

Work is now underway on a $50 million Rydges-branded hotel at Gold Coast Airport, following a sod turning ceremony at the site today.

The 192-room, seven storey hotel will be located to the south of the airport site and will feature a rooftop bar and viewing deck with views over Kirra Beach to the east and across the runway to the west.

The new hotel will also connect via a plaza area to the expanded airport terminal, which is scheduled for redevelopment this year.

Queensland Airports Limited CEO Chris Mills said the hotel was an important project for the company, which operated Gold Coast, Townsville, Mount Isa and Longreach airports.

“The hotel will create significant jobs for the Gold Coast and northern NSW – with 90 construction jobs during the build, and 60 ongoing positions once the hotel opens in 2020,” he said.

“Having a hotel as part of the airport precinct is an exciting opportunity for us. This investment and the overall development planned for Gold Coast Airport are representative of the ongoing strength of the Gold Coast as a destination and the increasing strength of the Northern NSW region.

“We invested $86 million last year in airside works to improve aircraft efficiency in the lead-up to the Commonwealth Games, and this year close to half a billion dollars in building works are set to move ahead in the precinct.

“The hotel and expanded terminal will change the face of the airport entirely – creating a better experience for locals and visitors and a fitting gateway for the country’s premier tourism destination.”

Gold Coast Airport Hotel Sod Turning

Gold Coast Airport Chief Executive Officer Chris Mills, developer John Robinson, Federal MP for McPherson Karen Andrews, Rydges Hotels and Resorts General Manager Gold Coast Stephen Oakley and Queensland Tourism Industry Development Minister Kate Jones at the turning of the first sod of the new Rydges Hotel at Gold Coast Airport.

The hotel is being delivered by developer Trepang, associated with John Robinson and Nick Paspaley, who have delivered hotels in Darwin, including two airport hotels.

“It has taken a few years to get to this point. I have deliberately taken my time and given a great deal of thought to all aspects of the hotel,” Mr Robinson said.

“The design is both functional and visually attractive. I love nothing more than starting the build, to an extent it means the hard work is over and I can watch the project come to life.
“Airport hotels have been amongst my most successful investments and I have no doubt this fantastic hotel will continue that trend.”

Approval of Major Development Plan (MDP) was granted by Deputy Prime Minister, and Minister for Infrastructure, Transport and Regional Development Michael McCormack, in September 2018.