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$850k compensation to Gold Coasters for consumer complaints

Gold Coasters have received over $850,000 following consumer complaints in 2018.

The Office of Fair Trading’s Gold Coast office achieved $854,413 in redress, including refunds, repairs, replacements and other compensation.

Member for Gaven, Meaghan Scanlon, said the OFT finalised 2067 complaints.

“Consumers in this region complained most about personal and household goods, followed by personal and household services, then motor vehicle sales,” she said.

“Under the Australian Consumer Law, consumer goods must be of acceptable quality, match the description provided by the seller, and be fit for their intended purpose,” she said.

Ms Scanlon says all Gold Coasters should be aware of their consumer rights and responsibilities, and the first thing to do when unhappy with a purchase is to talk to the trader directly.

“I know the vast majority of local businesses are committed to doing the right thing for their customers. In my experience, many of them go above and beyond.

“But, if people are unsuccessful in getting the trader’s help, they can lodge a formal complaint with the OFT,” Ms Scanlon said.

For more information on consumer rights, or to lodge a complaint, visit