UPDATE at 8:45 PM | SOCIAL media news feeds appear to be returning to normal after a near nine-hour glitch left users unable to see photos or videos.
The issue, first detected about 10.45pm on Wednesday, affected all mobile app and web versions of Facebook, Instagram and WhatsApp for more than eight hours.
It’s understood Facebook inadvertently triggered the issue while carrying out routine maintenance.
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FIRST at 7:30 AM | IT’s been a frustrating start to the day for social media users around the world, with Facebook, Instagram and WhatsApp all plagued with problems.
It’s understood some users are unable to see photos and videos in their News Feeds, while others are unable to send or share videos, images or files.
The issues were first reported about 10.45pm on Wednesday AEDT and were continuing to affect all three major platforms eight hours later.
Facebook took to Twitter to confirm it was working to resolve the issue.
“We’re aware that some people are having trouble uploading or sending images, videos and other files on our apps,” Facebook said.
“We’re sorry for the trouble and are working to get things back to normal as quickly as possible.”
We’re aware that some people are having trouble uploading or sending images, videos and other files on our apps. We're sorry for the trouble and are working to get things back to normal as quickly as possible. #facebookdown
— Facebook (@facebook) July 3, 2019
In an updated statement just before 6am AEST, Facebook said it appeared to have inadvertently triggered the issue.
“During one of our routine maintenance operations, we triggered an issue that is making it difficult for some people to upload or send photos and videos,” the company said.
“We’re working to get things back to normal as quickly as possible and we apologize for any inconvenience.”
It is not known when the glitch, which is affecting both mobile app and desktop versions of the sites, is expected to be fixed.