Know your rights when refunding products

THOUSANDS of Gold Coasters are set to flock to the Boxing Day sales, but many are unclear on refund policies.

Acting Attorney-General and Minister for Justice John McVeigh said eager shoppers should avoid making impulsive purchases, as they may not be able to get a refund or exchange.

“Boxing Day is a great opportunity to grab a bargain, but refunds are not automatic and can only be given when there is something wrong with the purchased product,” he said.


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“If a product is broken or unsafe, it is the responsibility of the retailer to fix the problem by either offering a refund, repair or replacement.

“If a customer changes their mind because they have found an item cheaper elsewhere or bought the wrong size or colour, the business does not have to issue a refund.”

While some businesses do offer refunds in this situation as a sign of goodwill, they are not legally obligated.

It’s a good idea to check refund and exchange policies before buying.

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