UPDATE 2:50 PM
Optus says their network has returned to normal after connection and reception issues this morning.
Across Australia people were complaining about the lack of service.
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In a tweet the telco explained the issue has been resolved and anyone experiencing problems should “turn your phone off and on again.”
In the immediate replies below the initial post people were complaining that the service had not been fixed and they could not get reception.
UPDATE: The issue impacting some customers on our mobile network has now been resolved.
Please turn your phone off and on again.
We appreciate your patience and apologise for the inconvenience.
— Optus (@Optus) August 3, 2018
EARLIER 10:00 AM
Optus customers have taken to social media to vent their frustration at not being able to make or receive calls.
The telco confirmed in a statement a short time ago that they were investigating a potential network outage affecting a number of states.
“We’re aware of an issue impacting some customers trying to make or receive calls on our mobile network,” Optus said.
“Our tech teams are urgently working to resolve this. We apologise for any inconvenience.”
It’s understood customers in Sydney, Melbourne, Brisbane, Gold Coast and Adelaide have been affected.
Joined @Optus yesterday and already one day in I am having issues and can’t make calls.
— Rusty (@Itsrustyruss) August 2, 2018
@Optus what’s going on can’t call mobile phones or text messages and others can’t receive! Help!
— Simon Wilde 🇳🇿 (@Wildeturkey) August 2, 2018
It’s happening all the way up here in QLD too! Unable to make calls
— Thunder (@H0RN3T77) August 2, 2018
I’m having issues in Sydney as well. Can’t make or receive calls
— Ryan Edwards (@ryan24hrs) August 2, 2018