Optus outage: “please turn your phone off and on again”


Optus says their network has returned to normal after connection and reception issues this morning.

Across Australia people were complaining about the lack of service.


In a tweet the telco explained the issue has been resolved and anyone experiencing problems should “turn your phone off and on again.”

In the immediate replies below the initial post people were complaining that the service had not been fixed and they could not get reception.

Optus customers have taken to social media to vent their frustration at not being able to make or receive calls.

The telco confirmed in a statement a short time ago that they were investigating a potential network outage affecting a number of states.

“We’re aware of an issue impacting some customers trying to make or receive calls on our mobile network,” Optus said.

“Our tech teams are urgently working to resolve this. We apologise for any inconvenience.”

It’s understood customers in Sydney, Melbourne, Brisbane, Gold Coast and Adelaide have been affected.

Shanee is a full-time Digital Journalist and Social Media Content Producer. In 2014, Shanee graduated from Griffith University’s Gold Coast Campus with a Bachelor of Communications majoring in Journalism, Public Relations and Marketing. Since joining 1029 Hot Tomato, Shanee has been keeping you up to date with breaking news and everything Gold Coast on myGC. Shanee also writes and photographs for Peony & Page, a personal home, style and travel blog & Instagram alias she founded in 2015.

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