Optus glitch to blame for Virgin Australia outage

AIRPORTS have been thrown into chaos across the country this afternoon after a computer glitch shut down Virgin Australia’s check-in systems.

The airline says the “disruption” to its check-in procedures was triggered by a technical issue with Optus.

As a result, passengers flying with the airline are being manually checked-in, resulting in extensive delays at all major airports across the nation.


“We are manually checking passengers in and therefore there will be delays to flights today,” Virgin Australia said in a travel alert on its website.

“We are working with Optus to ensure the issue is rectified as quickly as possible.”

Virgin Australia customers that are due to fly this afternoon are being urged to arrive at the airport early to allow extra time to be manually checked-in.

“We sincerely apologise for any delays and inconvenience this has caused our guests, and will provide further details as soon as possible,” the airline said.

Jaydan is a Digital News Producer at myGC.com.au. He was appointed Managing Editor of the Junee Southern Cross newspaper at the age of 17 and has since held positions in a number of newsrooms in New South Wales and Queensland. Jaydan joined the Hot Tomato Broadcasting Company in 2013 and has been keeping the Gold Coast up to date with the latest local, national and international news online at myGC.com.au ever since. With almost ten years’ experience in both print and digital media Jaydan is committed to providing the best coverage during major news and weather events.

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