ATMs, EFTPOS ‘returning to normal’ after Telstra glitch

UPDATE at 12:05 PM AEST | A NATIONAL Telstra outage that left many Australians unable to pay for items using EFTPOS or withdraw their cash from ATMs has been resolved.

In a statement released only a short time ago, the telecommunications giant apologised for the inconvenience and said services were beginning to return to normal.

“The issue that was impacting some machine to machine data services, including ETFPOS and ATMs, has been resolved,” the statement said.


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Telstra said “the issue in a vendor’s network resulted in intermittent authentication of devices which prevented some of them connecting to the network”.

“Our team worked through the night on the fix and we are seeing the machine-to-machine traffic returning to normal – all devices should now be capable of connecting.”

“A small number of devices may require a restart to reconnect and we are working this through with our customers.

“We sincerely apologise to customers for the impact it had through yesterday and overnight.”

FIRST at 9:20 AM (by Rachel Junge) | BUSINESSES across the country are crying foul with a Telstra glitch expected to have a negative impact on their Saturday trade.

The issue has been plaguing the telco giant since Friday morning, causing problems at some ATMs as well as EFTPOS machines.

Telstra has confirmed it’s working to fix the problem, but in the meantime advised people to “carry cash” instead of relying on electronic systems.

“Our team worked through the night to re-establish connectivity through the replacement of faulty vendor equipment,” a spokesperson said in a statement.

The malfunction is also causing havoc for taxi companies, with reports it’s affecting the CabCharge voucher system.

Jaydan is a Digital News Producer at myGC.com.au. He was appointed Managing Editor of the Junee Southern Cross newspaper at the age of 17 and has since held positions in a number of newsrooms in New South Wales and Queensland. Jaydan joined the Hot Tomato Broadcasting Company in 2013 and has been keeping the Gold Coast up to date with the latest local, national and international news online at myGC.com.au ever since. With almost ten years’ experience in both print and digital media Jaydan is committed to providing the best coverage during major news and weather events.

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