AGL Energy customers are being warned not to fall for a fake email bill that’s currently in circulation.
The energy provider took to their social media accounts on Wednesday to warn people about the hoax.
“We have received reports of hoax emails in circulation with the subject line “AGL electricity bill” falsely claiming to be from AGL,” the company said.
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It’s understood the scam is a sophisticated phishing attack, which tries to make people unwittingly click on a link which will then download malicious software onto their electronic device.
It may also try and con people into making an illegitimate payment for what they believe is their electricity bill.
We have received reports of hoax emails in circulation with the subject line “AGL electricity bill” falsely claiming to be from AGL. Learn how to identify this hoax or scam email and what to do if you receive one here: https://t.co/v1vAeVdhA8 pic.twitter.com/RCYCT94s6m
— AGL Energy (@aglenergy) October 9, 2018
“If you have received a hoax email, please delete it. Do not click on any links or content from the email,” AGL said.
“If you have clicked on the link and submitted your personal details, please login to these accounts and reset your password straight away and run a comprehensive Anti-Virus Scan.”
The energy provider said there are a few ways to work out whether your bill is legitimate or not.
“All legitimate AGL electricity bills will: Come from the sender address email@example.com. Any deviation on this address may be a hoax email; and Include your supply address and account number in the email body. If it does not contain these details, it may be a hoax email.”