WATCH: Mayor Tom Tate takes calls at council’s Customer Contact Centre

Mayor Tom Tate fielded calls from Gold Coast residents this morning at one of the City of Gold Coast’s Customer Contact Centres.

The mayor assisted locals with their questions and concerns over the phone, however some were a little surprised to hear his voice on the line.

“There were few calls where people hung up,” Mayor Tate told myGC. “I hope they rang back!”


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The Customer Contact Centre works alongside the Council’s online arm and fields more than 40,000 calls per month, with the most common enquiries regarding rates and water.

Mayor Tate used the occasion to launch the city’s new My Account service, which will provide Gold Coasters with a secure and convenient way to manage their council services online.

Locals can now access and manage their rates and water accounts at any time through a secure portal with a unique username and password.

The portal will also give locals the ability to complete applications and requests for services, as well as renew licences and permits online.

See the Mayor in action and learn more about My Account in the video below:

For more information on the City of Gold Coast’s new My Account service, visit: goldcoast.qld.gov.au/my-account

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