9000 insurance claims waiting to be finalised, 90 days after Cyclone Debbie

IT has been revealed that more than 9000 insurance claims are still waiting to be finalised, three months after Tropical Cyclone Debbie made landfall.

Of the 18921 insurance claims lodged with Suncorp from affected residents and businesses in Queensland and northern NSW, only 9845 – or 50 percent – have so far been finalised.

More than 15700 claims were for house damage, 1700 were for motor vehicles and a further 1300 were commercial property claims.


Suncorp’s Chief Executive Officer Insurance Anthony Day said home claims, in particular, were being completed faster than they had been following previous cyclones such as Yasi in 2011 and Marcia in 2015.

“Despite the enormity of the event across two states, Suncorp has been able to effectively deploy resources to finalise around 100 claims a day,” Mr Day said.

“When you compare this progress to the same timeframe following Cyclone Yasi in 2011, we’re finalising claims twice as fast.

“This demonstrates Suncorp’s scale and capacity to respond quickly to severe natural disasters, which helps our customers recover as soon as possible.

“We’ve had thousands of claims managers, assessors and trade suppliers on the ground supporting customers and helping impacted communities rebuild.”

Mr Day visited Proserpine and Airlie Beach this week to inspect the progress of repairs and meet with affected customers.

“It’s been a very tough time for these communities, but it’s wonderful to see the resilience and strength of north Queenslanders as the recovery process continues.

“It’s also been terrific to meet with customers who have been able to return to their homes,” Mr Day said.

“There is still much work to be done as many people are still dealing with the aftermath of the cyclone.

“Our customers can be rest assured that Suncorp is committed to helping them and finalising their claims as quickly as possible.”