ALERT: Police issue warning after FAKE child protection caseworkers visit family home

POLICE have issued a public warning after two people claiming to be Family and Community Services (FACS) caseworkers entered a family home.

The frightening encounter happened about 4.00pm on Friday 9 February, when a man and woman entered a home in Karabar, near Queanbeyan and spoke to a mother who was home with two babies.

The fake caseworkers produced what appeared to be an identity card and claimed they were there to check on the welfare of the children.


“The mother stated the children were asleep and told the pair she could call them to return when they woke, however the pair stated they would wait,” NSW police said in a statement.

“A short time later the mother presented the children to the pair in the lounge room. After checking the children and their bedroom, the pair left the home.”

The mother became suspicious of the visit and contacted FACS who confirmed they had no record of the visit from any of their caseworkers.

Police are now investigating the incident and have released EFIT images of two people who they believe could assist with the investigation.

The man is described as being of Caucasian appearance and in his 30s. He had a slim build with a fair complexion with short dark hair and a prominent nose. He was last seen wearing a business shirt and trousers.

The woman was also described as being of Caucasian appearance and in her 20s, with a medium build and a tanned complexion. She had medium-length curly hair with a dyed streak and was last seen wearing an orange blazer with a dark-coloured skirt.

In a statement, Monaro Local Area Command Crime Manager, Detective Chief Inspector Neil Grey said while there have been no other reports of a similar incident, the visit is disturbing as the family have no known interaction with FACS or police.

“If in doubt of a government worker’s identity, members of the public should ask to see their identification,” Det Chief Insp Grey said.

“FACS have confirmed that all caseworkers in the Southern District carry photo ID with their name, job title and FACS logo and will always present this when visiting a family.

If you have information for Police, please contact NSW Police on 131 444 or provide information using their online form 24 hours per day. 

You can report also information about crime anonymously to Crime Stoppers by calling 1800 333 000 or via 24 hours per day. Crime Stoppers is a registered charity and community volunteer organisation.