Australia Post hires hundreds of staff as deliveries skyrocket during pandemic

With people currently unable to hit the shops due to the coronavirus crisis, it appears more and more Australians are heading online to get their shopping fix.

Australia Post has had to employ 600 more casuals, with the demand for parcel deliveries skyrocketing during the pandemic.

They’ve also opened up 15 new processing facilities to keep up with the amount of packages they’re receiving.


According to the company, parcel deliveries around the country have continued to average almost 2 million parcels per day since just before Easter.

These volumes have almost doubled in the last four weeks, up by 90 per cent compared to last year, as more householders shop online as they self-isolate.

Australia Post Acting Group Chief Operating Officer, Rod Barnes, said everyone was working hard to manage significant delays impacting delivery of parcels.

“With our business adapting to the challenges the current pandemic presents, our normal practice of delivery has been impacted,” he said.

“We are experiencing significant delivery delays due to limited flights, hygiene and social distancing requirements in our network to preserve the community’s safety, and an increase in parcel volumes as more people shop online.”

He added that Australia Post has been working 24 hours, seven days a week to keep up.

“We have chartered an additional eight freighter flights, increasing this to 17 dedicated air freighter flights per day,” he said.

“Unfortunately, they do not substitute reduced access to capacity on passenger planes, and we cannot ensure the speed of deliveries at the same level as prior to the pandemic.”

Mr Barnes says his staff are working as hard as they possibly can to keep everyone happy during the crisis.

“Our people continue to work tirelessly under difficult circumstances, so we’re asking everyone to be kind and treat our dedicated people with the courtesy and respect they deserve,” he said.

“We appreciate that delays can be frustrating and want to reassure that our people are working hard to get customer’s parcels to them safely and as quickly as possible.”

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The issue is the lack of communication. So many frustrated customers with lost, late or missing parcels and no way of getting any information as no one will reply to Facebook messages or posts, parcel enquiries, phone calls or chatbot!! Shame Australia Post shame.