Coles stores across the country have been forced to close due to a major IT failure affecting the supermarket’s cash registers.
It’s understood the outage hit about 3.30pm on Friday, with the grocery store unable to process any cash or card transactions.
Dozens of shoppers have taken to social media to vent their frustration and not being able to pay for their groceries.
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“Halfway through a shop and we are told that cash registers at all Coles stores are not working due to IT issues,” one person wrote.
“They’re not sure for how long.”
Another person said trolleys full of food have been left stranded in the aisles, with customers ushered out of stores.
Staff have also reportedly been sent home, according to a worker at one Queensland store.
Coles has since released a statement online apologising for the inconvenience.
“Coles supermarkets are being closed temporarily due to a technical issue with processing payments in our stores,”
“Our team is working hard to fix the issue and stores will reopen as soon as possible.
“We apologise to our customers for the inconvenience.”
The spokesperson confirmed Coles Express and Coles Liquor stores remain open for trade.
— Zahra Johnston (@johnston_zahra) October 9, 2020
🚨 Breaking News: Coles South Melbourne is down down pic.twitter.com/XDE6xzpcMJ
— David Galea (@davidgalea24) October 9, 2020
Supermarket in aus nationwide called coles had their eftpos systems fail. I was waiting for 20 mins now they are closing the stores. Nothing sometimes beats good ol fashioned cash. pic.twitter.com/PrjKbmp0df
— Tech YES (@TechYESCity) October 9, 2020