Telstra outage affecting banking services across the country

UPDATE @ 4.30PM: A number of other banks are now also reporting issues with services, which is being caused by a Telstra outage.

Commonwealth Bank customers first reported issues earlier this afternoon with ATMs and EFPTOS.

Westpac and its subsidiary St George have tweeted that some branches, ATMS and services in Sydney are not working and it is working with external providers to restore services.


Telstra has also tweeted that it is looking into the issue, apologising to those impacted.

Meantime Comm Bank says its website and app should be working but has confirmed issues with ATMs, EFTPOS and some in-branch services.

It’s also urging people who are trying to ring its call centre to be patient as it deals with a huge number of callers.


EARLIER @ 4.00PM: Commonwealth Bank says it is urgently looking into an issue affecting some of its services that is impacting customers across the country.

The bank’s ATMs are reportedly down in a number of locations around Australia, including in Sydney’s CBD.

Shops using Comm Bank EFTPOS claim their machines are also down and are coming up with error messages, leaving them unable to process purchases.

Some customers have also reported issues with the bank’s wesbite.

“We are aware of an issue affecting some of our services,” CBA said on Twitter.

“We apologise to our customers affected by this. Rest assured we are urgently looking into this and will have further updates soon.”

Some people have also taken to Twitter claiming they can’t get in touch with the bank on the phone, after being left on hold for ages with other calls going straight to a recorded message.