Telstra outage affecting banking services across the country
UPDATE @ 4.30PM: A number of other banks are now also reporting issues with services, which is being caused by a Telstra outage.
Commonwealth Bank customers first reported issues earlier this afternoon with ATMs and EFPTOS.
Westpac and its subsidiary St George have tweeted that some branches, ATMS and services in Sydney are not working and it is working with external providers to restore services.
Telstra has also tweeted that it is looking into the issue, apologising to those impacted.
Meantime Comm Bank says its website and app should be working but has confirmed issues with ATMs, EFTPOS and some in-branch services.
It’s also urging people who are trying to ring its call centre to be patient as it deals with a huge number of callers.
(1/2) We are impacted by an issue with one of our telco providers. It's affecting some of our services. CommBank app and NetBank are up.
There are issues with the following services: CBA ATMs, CBA EFTPOS terminals, some in branch services as well as issues logging onto CommSec— CommBank (@CommBank) July 11, 2019
https://twitter.com/CommBank/status/1149199699028533248
We're aware some branches, ATMs & services in Sydney metro are non-operational due to a broader network failure in the region. Our teams are communicating with external providers on when services will be restored & we'll keep you updated. Online banking is working normally.
— Westpac Bank (@Westpac) July 11, 2019
⚠️ We’re currently looking into an issue affecting services including EFTPOS and access to ATMs. We’re sorry if this impacts you. We’ll keep you updated as we know more.
— Telstra (@Telstra) July 11, 2019
EARLIER @ 4.00PM: Commonwealth Bank says it is urgently looking into an issue affecting some of its services that is impacting customers across the country.
The bank’s ATMs are reportedly down in a number of locations around Australia, including in Sydney’s CBD.
Shops using Comm Bank EFTPOS claim their machines are also down and are coming up with error messages, leaving them unable to process purchases.
Some customers have also reported issues with the bank’s wesbite.
“We are aware of an issue affecting some of our services,” CBA said on Twitter.
“We apologise to our customers affected by this. Rest assured we are urgently looking into this and will have further updates soon.”
Some people have also taken to Twitter claiming they can’t get in touch with the bank on the phone, after being left on hold for ages with other calls going straight to a recorded message.
We are aware of an issue affecting some of our services. We apologise to our customers affected by this. Rest assured we are urgently looking into this and will have further updates soon.
— CommBank (@CommBank) July 11, 2019
@CommBank hi I manage a business and both of our eftpos machines have just gone down and your phone line goes straight to a message. Error code TCP/IP failure. Can you help?
— annie waters (@mister_annie) July 11, 2019
https://twitter.com/HeIsAddicted/status/1149195746878427136
