Conflicting information over new bus services causing confusion

CONFLICTING information being distributed by Translink about new bus services is causing confusion among Nerang commuters this morning, according to Member for Gaven Dr Alex Douglas MP.

“Last week residents at the YMCA Housing Complex in View St were advised by Translink Phone Inquiry Line that they would no longer be able to catch a bus at Railway Parade and would need to walk to Paradise Street to meet the bus as no service would travel along Railway Parade,” Mr Douglas said.

“Today they’ve been advised the service will include Railway Parade although Translink is confused by what is happening.


“Commuters have been mislead by in some cases confusing route maps which in this case did not list Railway Parade as a stop and did not clearly state the route was on Railway Parade which caused angst amongst residents.

“After being approached by upset complex residents, the YMCA community and compliance manager met with me on Friday to express concerns about the new timetable which she said would no longer include Railway Parade and leave 118 tenants without a close service,” Mr Douglas said.

Transport Minister, Scott Emerson took to radio airwaves on Monday morning, arguing that Mr Douglas was providing misleading information.

Mr Douglas has since responded, advising Mr Emerson to question Translink staff who had initially distributed the conflicting information to Gold Coast commuters.

“Residents serviced by Yarimbah Drive and Dungadan St services certainly don’t agree with the Minister that the Gold Coast will have a far better service today, as their services have been cut back significantly to finish mid-afternoon Monday to Friday and no weekend services,” Mr Douglas said.

“I haven’t made up these stories – I’ve just acted on information supplied to me by upset commuters and the advice given to them by Translink.

“Further confusion has been added by incorrect bus stop signposts and timetables being put up at the weekend at Robina and Helensvale Stations.”