Customers fuming after NAB experiences major internet banking outage
National Australia Bank customers have taken to social media to vent their frustration at not being able to access their internet banking accounts.
People began having issues with their accounts around 8.00am this morning, with the bank’s social media pages inundated with complaints.
“Trying to do my xmas shopping but can’t access I/banking. Thank @NAB #notreally . Can only imagine your IT team is hating life today,” one customer wrote.
“Very inconvenient for NAB internet banking not to be working at such a busy time of year. Please hurry up and fix the issues,” commented another.
A spokesperson for the company took to social media to confirm they were investigating the problem.
“Some of our services including IB (app & browser) & phone banking are currently unavailable. We’re really sorry & working to fix asap.”
“We’re really sorry for the trouble. We know this is inconvenient ahead of the holiday period. We’ll keep you informed with regular updates.”
Services have since been restored.
We’re sorry for the trouble this morning. Our services are starting to come back online. We’ll continue to monitor and stabilise our systems
— NAB (@NAB) December 21, 2016
