Don’t freak out if you receive a text from Qld Police – here’s why

We’re being warned not to be alarmed if we receive a text message from Queensland Police anytime soon..

Following a successful trial in Logan, Brisbane South and Gladstone earlier this year, the Queensland Police Service has decided to roll out a new way of contacting members of the public – via SMS.

From today, officers investigating reported occurrences across the state can contact people by sending them a simple text from their QPS email account.


“The message recipient will be able to reply directly to the officer by sending an SMS message back, for example by providing the requested details or making an appointment to meet,” police said on Thursday.

Currently, police are only able to contact people by telephone or by person.

“We believe this new tool will improve two way communication as many people don’t answer phone calls marked ‘private’ or ‘no caller-ID’,” Senior Sergeant Andrew Lake said.

“It will also make it easier for the public and the QPS to engage and resolve investigations faster, and will improve the ability of victims to be advised of the status of their matter.”

To reduce the risk of scams, messages will include information to identify it as coming from the police, including the crime report number.

The SMS messages will also not include any attachments or any hyperlinks.

“If you are involved in an incident which would have been reported to the Queensland Police Service (including crime traffic crashes and DV matters), you may receive an SMS message from an investigator,” Senior Sergeant Lake said.

According to Qld police, the email-to-SMS trial evaluation indicated 88 per cent of the community supported detectives using SMS to contact them.

Here’s how it works: