Dreamworld vows to refund tickets, continue paying staff during closure

DREAMWORLD may still be closed, but its staff and guests will not be out of pocket, says CEO Craig Davidson.

Mr Davidson addressed the media outside the theme park on Saturday where he promised to refund all pre-purchased tickets and vowed to continue paying Dreamworld staff.

“Our hearts and thoughts are still with the families affected by this tragedy,” Mr Davidson said. “We are continuing to co-operate with the authorities throughout the ongoing investigation.”


“Dreamworld is doing whatever it can to support customers and park guests. No customer or guest will be out of pocket.

All pre-purchased tickets will be refunded. This applies to all one, three, seven & 21-day tickets with validity remaining.

Season passes can either be extended while the Park is not operation, or they can be refunded on a pro-rata basis.

“Dreamworld is taking customer details and working through the refund process,” Mr Davidson said.

Mr Davidson said all Dreamworld staff, including casual employees, will still be paid while the park is closed.

“Dreamworld continues to look after its team,” he said. “The Park will not be fully staffed while Dreamworld is closed (however) all staff, including casual staff, will be paid while the Park is closed.”

“From next week there will be a gradual process of inviting people back to work at the Park if they wish to return (however) this is not compulsory.

“There are still many things to do at the Park for staff such as feeding animals, gardening, and cleaning.”

Mr Davidson said Workplace Health and Safety officers would be at the park from today.

“We are giving them every support they need. They have full access to the Park,” he said.