GC Airport claims two major titles at World Airport Awards

Gold Coast Airport has been voted the Best Regional Airport in the Australia Pacific Region for the fourth time in nine years at the World Airport Awards.

The awards, based on 13.5 million passenger surveys conducted at more than 550 airports globally, were handed out in London overnight.

Gold Coast Airport also took out Best Service Staff in the Australia Pacific region.


Gold Coast Airport Chief Operating Officer Marion Charlton said the awards were a credit to the more than 2,200 staff.

“What makes these awards so special is that we don’t self-nominate – the awards are based on surveys by the travelling public,” she said.

“Leading into the 2018 Commonwealth Games, we placed a huge focus on enhancing the experience of our customers and providing the best possible first impression to our visitors from around Australia and the world.

“That focus has continued, and it is wonderful to see this recognised.

Skytrax CEO Edward Plaisted congratulated the airport team for winning two important customer satisfaction awards.

“The Staff Service awards are a very special honour for airports. The award recognises the combined quality of all customer-facing staff service (attitude, friendliness and efficiency) delivered across front-line positions at Gold Coast Airport,” he said.

“As airports seek to develop and maximise customer loyalty and repeat business, facilities and product standards depend largely on investment, whereas staff service requires motivation, enthusiasm and team work, and clearly this is being well provided at Gold Coast Airport.”