Have your say on the future of the National Triple Zero (000) Operator

GOLD COASTERS are being urged to have their say on the future of Australia’s Triple Zero operator.

Technologies have come a long way since the national number for emergency calls – Triple Zero (000)  – was established in 1961.

Triple Zero is a ‘voice only’ service, but today mobile phones, text messaging, email and smartphone apps dominate the communications landscape.


On 8 July 2014, the Minister for Communications announced that the Department will undertake a review of the national Triple Zero (000) operator to find out how the service can respond to new technologies and changing community expectations.

The recently launched Emergency + Smartphone App, which displays the phone’s GPS coordinates for the caller to read out to the emergency operator, is just one example of how technology can be used to improve the service. Recently a woman bitten by a snake while running used the app so she could pinpoint her location to receive medical attention as soon as possible.

To have your say on the future of Triple Zero , go to www.communications.gov.au/triplezeroreview and complete the online form or quick survey.