FOR the first time in Australia, insurance giant Suncorp has used drones to survey the damage caused by Tropical Cyclone Debbie in far north Queensland.
So far, Suncorp has received more than 6000 claims from affected customers across the impact zone in far north Queensland, as well as in the state’s southeast and northern New South Wales.
Over the past few days, drones have been used to fly over the disaster areas and assess the severity and extent of the damage, particularly in the hardest-hit areas around Bowen, Airlie Beach and Proserpine.
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Suncorp spokesperson Josh Cooney said the drones would give the teams and assessors a better indication of the damage, and allow them to better plan the recovery.
“Our Customer Response Teams are now established in Mackay, Ayr, Bowen and Proserpine,” Mr Cooney said.
“The drone imagery gives our teams important insights into the extent of the damage in areas that are still inaccessible due to closed roads and floodwaters.
“With this information, we can better coordinate our response so our teams can hit the ground running.
“Customers can be assured that our experienced teams are well prepared to handle an event like this.
“Customers of Suncorp Insurance, AAMI, Apia, GIO, Shannons, Vero, Resilium, CIL and Bingle can visit our teams in Mackay, Ayr, Bowen, and Proserpine to lodge their claim and speak face-to-face with our claims managers.
“Please contact us or visit our teams to lodge your claim as soon as it is safe. Remember, you don’t need to be at home or have a copy of your policy to lodge your claims.”