A software outage is causing chaos at International Airports across Australia and New Zealand.
It’s understood that the advanced software program, which allows airlines to check passengers passports, is down.
The Department of Immigration and Border Protection issued a statement on Monday morning, confirming they were aware of the issue.
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“The Department is aware of an external system outage with the Society International Telecommunications Aeronautiques (SITA) system, this will affect travellers entering and departing Australia,” the statement reads.
Additional ABF officers have been deployed to try and minimise the impact to passengers as much as possible.
People planning on flying today are being advised to contact their airline for further information and to allow sufficient time to be processed at the airport.
At the moment, lengthy check in delays are being experienced at Sydney, Melbourne and Auckland.
Airlines are experiencing check-in delays due to a system issue. Check with your airline for latest information. Thanks for your patience.
— Sydney Airport ✈️ (@SydneyAirport) May 21, 2017
Airlines experiencing difficulty checking-in travellers for international services due to outage of Advanced Passenger Processing system.1/2
— Melbourne Airport (@Melair) May 21, 2017
Check-in delays right now as Immigration NZ’s national system has gone down. Updates to follow – thanks for your patience this morning.
— Auckland Airport (@AKL_Airport) May 21, 2017