More seats, lower fees as Qantas overhauls Frequent Flyer program

Qantas has announced a massive overhaul of its Frequent Flyer program making it easier to snare a seat using points.

The Flying Kangaroo will open up an extra million rewards seats after years of complaints from frustrated customers that it was too hard to redeem points for flights, especially on popular routes.

The extra fees you need to pay when booking a flight with points are also being cut by up to 50 per cent.


For example, charges for a Business Class return Classic Reward flight from Sydney or Melbourne to London will be cut from $1080 to $700, while fees for a return economy flight from Sydney to New York will be cut from $360 to just $180.

“We know the majority of our members want to use their points to take a dream trip overseas, so we are adding more reward seats including First, Business and Premium Economy, to places like London, Los Angeles, Tokyo and Singapore as well as slashing carrier charges,” Qantas CEO Alan Joyce said.

Reward seats will also be available on even more of Qantas’ partner airlines, including Air New Zealand, China Airlines, Bangkok Airways, Air France and KLM Royal Dutch Airlines.

More seats will also be made available during peak travel times, including Easter and Christmas.

However the number of points needed to book a seat in Premium Economy, Business or First Class will be increased.

“While the points required for business class seats on international and domestic flights will increase slightly, it is the first increase in 15 years and the product has improved a lot in that time,” Mr Joyce said.

Qantas is also introducing a new ‘Points Club’ for those who earn plenty of points by ways other than flying.

Those Frequent Flyer members who don’t fly that much will be able to unlock access to Qantas lounges and bonus status credits.