Paediatric emergency staff shine amid record presentations

GOLD Coast Health Children’s Emergency Department has recorded its highest ever number of monthly patient presentations.

Paediatric Emergency staff specialist Dr Christa Bell said more than 2600 young patients presented to Gold Coast University Hospital for emergency medical care in March.

“It would be an understatement to say we’ve been busy lately with staff working right around the clock to provide the best quality care we can for the Gold Coast’s youngest patients,” Dr Bell said.


“To be able to cater for that level of patient demand and still meet the National Emergency Access Target (NEAT) target for the month is no mean feat and it’s one every staff member should be extremely proud of.”

Director of Emergency Services Dr David Green said managing the highest number of paediatric presentations ever while still completing treatment of 80 per cent of those patients within a four-hour period, was testament to the agility of the ED team.

“As Australia’s busiest emergency department, we are constantly finding ways to manage patient flow in balance with our commitment to providing the best care possible to some of our sickest patients,” Dr Green said.

“This dedication to patients is supported by a multi-disciplinary model of care targeting NEAT performance across our EDs.

“Elements of this include a review of patient flow to ensure patients are treated in the most appropriate area of the emergency department once triaged.”

Minister for Health and Ambulance Service Steven Miles said Gold Coast Health had implemented other changes to ensure patients were safely discharged from hospital as soon as they are ready and are supported in the community as required.

“I have also been advised that Gold Coast Health is working closely with the Queensland Ambulance Service on a number of strategies,” Mr Miles said.

“I’d like to take this opportunity to thank our incredibly hard-working staff for their resilience and unwavering commitment to patient care through the recent spate of unprecedented demand for emergency services across the region.”

Presentations at Gold Coast Health emergency departments increased by six per cent in March 2019 compared to March 2018 and this demand significantly exceeds population growth.

Elective surgery performance at Gold Coast Hospital and Health Service remained strong, with 99.8 per cent of patients seen within clinically recommended times, despite a 6.9 percent increase in the number of patients treated compared to March 2018.