Australians are being warned to avoid buying from a Gold Coast based online retailer selling collectable toys.
The Queensland Office of Fair Trading issued the warning on Tuesday, ousting online business Premium Collectables (www.premiumcollectables.com.au).
It’s understood both Queensland and New South Wales Fair Trading have received complaints about the company from 82 different people, relating to warranty issues, not providing legitimate refunds, and failing to supply products after receiving payment.
ARTICLE CONTINUES AFTER THIS ADVERTISEMENT
“[The owner of the business] is alleged to have received $47,097 by way of deposits or full payment, for products he has not supplied,” the OFT said in a statement.
“All complainants initially contacted [the owner] to resolve the issue in line with his refund policy, but received little or no response from the trader.”
Fair Trading Executive Director Brian Bauer said it was not acceptable to fail to supply goods consumers had paid for.
“Agreed delivery timeframes, whether long or short, must be met, as must refund policies,” Mr Bauer said.
“Ignoring consumers who try to assert their consumer rights is never the answer.”
The Office of Fair Trading said Premium Collectables initially cooperated with their investigation, however has since stopped responding to enquiries.
Anyone who has had similar dealings with Premium Collectables can contact the OFT at www.qld.gov.au/fairtrading or call 13 QGOV (13 74 68).