Qantas, Jetstar named Australia’s most reliable major domestic airlines

QANTAS and Jetstar have beaten both their respective major domestic competitors to deliver the best on-time departures and arrivals for the month of August, according to new data.

The data from the Bureau of Infrastructure, Transport and Regional Economics (BITRE) showed Qantas proved to be the most reliable major domestic airline with three times less cancellations than its direct competitor overall.

Taking out both first and second position on the major domestic airline leader board, Qantas Group management put the impressive month’s work down to their team’s dedication to serving customers.


Qantas Domestic Chief Executive Officer Lyell Strambi said Qantas was committed to being the most reliable and punctual airline for the over 300,000 customers that fly with the airline each week.

JetStar - Gold Coast

Meanwhile, Jetstar has continued to steadily improve its on time performance and finished August as the second most dependable of all the major domestic airlines, with more than 80 percent of its flights taking off as scheduled in every month of 2014.

Jetstar Australia and New Zealand CEO David Hall said he was proud to be the most punctual low fares carrier in Australia.

“During the past two months, we’ve also beaten the second largest premium carrier for both on time departures and arrivals,” Mr Hall said.

“Everyone at Jetstar is focused on maintaining this improved performance as we know punctuality is one of the most important drivers of customer satisfaction.”

Qantas Domestic recorded 87 per cent in on time departures and 85.9 per cent in arrivals with Jetstar recording 82.3 per cent in on time departures and 83.8 per cent in arrivals.