Queensland calls to Lifeline up 19 percent over pandemic concerns

More Queenslanders are reaching out for support from Lifeline, with calls up 19 per cent a day on last year’s figures.

Lifeline Queensland says the increase in calls represents the ongoing stress of the pandemic, with each of the state’s ten crisis support centres averaging around 400 calls a day.

“That’s an average of 160 hours of support being provided to the community per day,” said UnitingCare’s CEO, Craig Barke.


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“And while we do not like to know so many people are doing it tough, we’re pleased to see people reaching out. Because by making that call, our crisis supporters can help them manage the challenges they are experiencing,” he said.

There’s been a notable increase in first-time callers, in relation to lockdowns, home-schooling, employment uncertainty and inability to access their usual support systems of friends and family.

Lifeline Queensland has over 500 crisis supporters ready to help with free, confidential support.

“Lifeline Queensland is committed to ensuring our services continue as usual during these unsettling times, and our crisis supporters are currently working harder than ever to provide that service and support,” Mr Barke said.

“The reality is, though, with lockdowns impacting our retail operations, which directly fund our Lifeline crisis support services, and demand for the services higher than ever before, we’d welcome your support.

“To train each volunteer crisis supporter costs thousands, and while we already have over 500 crisis supporters in Queensland, and we’re always wanting to train more volunteers to ensure they we continue being there for every call.

“You can help keep our crisis support services remain accessible to anyone who ever needs it through a direct donation and by shopping at our retail stores and online shop.

“However, what is most important, is remember you’re never alone- and if you need help, Lifeline is here for you.

“You can call 13 11 14 and know that there will be someone on the other end of the phone who will listen and support with compassion and without judgement,” Mr Barke said.

If you are in immediate danger call 000 now.  If you require advice or assistance, the following services can offer counselling and support:
Lifeline 13 11 14
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Beyond Blue 1300 22 4636
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Kids Helpline 1800 55 1800
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MensLine Australia 1300 789 978
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