Report shows public healthcare improving on Gold Coast

The Gold Coast Hospital and Health Service’s latest annual report shows that while the number of patients using service has increased, waiting times have reduced.

Chief Executive Ron Calvert said the results show his team is delivering for the local community.

“A good example is the growth in the number of total patients being seen in our clinics across the city,” said Mr Calvert.


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“The number of outpatient services has risen from 530,000 in 2013-14 to 699,000 the following year and now 835,000 this financial year. This means this year Gold Coast Health provided 135,000 more services to patients over the course of just one year.”

The Gold Coast University Hospital Emergency Department (ED), which opened in September 2013, is also managing well despite being one of the busiest in the state.

“The service has improved from 55 per cent of patients seen within four hours of their ED arrival in August 2012 … to 79 per cent in the last financial year,” said Mr Calvert.

“It’s a similar story when it comes to waiting times for an outpatient appointment. In January 2014 more than 17,000 patients were waiting too long for an appointment to see a specialist. Six months later the number had been reduced by over 40 percent. The improvements continued in 2015 when long waits for outpatient appointments were reduced by a further 35 per cent to 6541.”

The Gold Coast Hospital and Health Service is also celebrating an increase in hospital bed capacity and new, expanded or remodeled services across the region.

Mr Calvert said: “The Gold Coast community will continue to share in and benefit from the journey Gold Coast Health is on to build a healthier community.”

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