Residents told to watch out for NBN scams

The Australian Competition and Consumer Commission is warning people about scammers pretending to be from NBN to con victims out of their money and personal information.

So far this year, Scamwatch has received 316 complaints about scammers impersonating NBN with nearly $28,000 lost.

“Scammers are increasingly using trusted government brands like NBN to trick people into falling for scams. Their goal is always to either get hold of your money or personal information,” ACCC Deputy Chair Delia Rickard said.


The three most common scams being used are:

  • signing victims up to fake accounts – scammers will ring victims to ‘connect’ them to the NBN network for a low price. They will often demand payment be made through iTunes gift cards
  • gaining remote access to computers – scammers pretending to be from NBN will call a victim with claims there are problems with their computer. The scammer uses this ruse to gain remote access to the victim’s computer to steal valuable personal information, install malicious software or demand payment to fix ‘problems’ they have discovered
  • phishing – scammers impersonating NBN will call victims to steal valuable personal information like their name, address, Medicare number, licence number. The scammer may tell the victim they’re entitled to a new router, for example, and say they need these personal details to confirm the victim’s identity.

Ms Rickard stressed that NBN will never phone people out of the blue to try and sign them up to a service over its network.

“NBN is a wholesaler meaning they don’t sell direct to the public,” Ms Rickard said.

“If you get an unsolicited call like this, it’s a big red flag that you’re dealing with a scammer.”