The Royal Commission into the financial sector has discovered more horrifying behaviour from some of our largest institutions, with one company hiring a private investigator to discover a way to stop paying a claim.
The Commission is currently investigating life insurance and insurer TAL has come under the microscope.
The company spent years fighting a woman’s claim, under her income protection policy, after she was unable to work as a nurse due to depression and anxiety.
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TAL paid a private investigator $20,000 to find information that they could use to avoid paying the woman almost $800,000.
They’ve also been accused of attempting to bully the woman into paying $69,000.
TAL executive Loraine van Eeden repeatedly described the incident as “inappropriate” during proceedings on Thursday.
Kenneth Hayne sums up mood listening to a phone call of TAL client denied cover – allegedly for not disclosing prior depression. "Lack of empathy & sensitivity for someone recovering from cervical cancer" says Rowena Orr. TAL executive Loraine van Eeden agrees @abcnews #bankingRC pic.twitter.com/CIOrPZFuHy
— Peter Ryan (@Peter_F_Ryan) September 14, 2018