Samsung criticised for fixing recalled washing machines with tape

SAMSUNG has been criticised for using plastic bags and tape to prevent faulty washing machines from bursting into flames.

Samsung launched a national recall of six top-loader models this year with the faulty washing machines reported to overheat and burst into flames as a result of a water leakage fault.

The Electronics giant initially issued a recall for the machines in 2013, however only a small portion of the affected models had been reworked and replaced, forcing the company to issue a second, much larger and prominent recall.


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As part of the recall, owners of the faulty washing machines have been urged to contact Samsung, who has been instructing their technicians to apply “a fire-retardant, industry-standard polyethylene bag” to electrical connectors to prevent the fires.

However many are stating that the fix is not good enough and that a replacement machine would be an acceptable fix.

Samsung has stated that if customers with reworked washing machines still have a concern,  they are happy to send a technician to review the rework free of charge.

 

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