TICKETING website Moshtix is investigating whether its site was hacked this morning, after customers were charged thousands of dollars in credit card fees when trying to purchase Splendour in the Grass tickets.
Minutes after tickets went on sale at 9am, patrons reported on Twitter and Facebook that large sums of money had been withdrawn from their accounts without any confirmation of a ticket sale.
“I’m staying cool, calm and collected… but I had better get my booking fee of $701.52 paid back! It’s things like this that make me wish I could just line up on the street at the ticket office again. *sigh*,” posted Facebook user Paige Gumbley.
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“WTF! Booking page said the price was $465. Confirmation page said I also paid a $1032 credit card fee,” posted user Tai Lee.
Some users reported fees of $3000 or $4000, while others said they were offered a 50 per cent off purchasing option.
The Moshtix site has since been taken down.
In an official statement, Moshtix said, “Due to technical issues some customers were erroneously offered reduced priced tickets and charged incorrect credit card fees.
“All of these affected orders will be cancelled today, and customers contacted to allow them to purchase at the correct prices. This was an isolated technical issue that did not affect other ticket buyers and tickets are continuing to sell fast for the festival.
“In response to speculation regarding unauthorised / illegal access of personal information, we can confirm that no credit card information has been compromised during the technical issues experienced this morning
Anyone that is concerned they have been charged the incorrect amounts should contact moshtix at ticketsupport.moshtix.com.au.”
Splendour in the Grass is set to run from July 25-27 at the North Byron Parklands.