Were you affected by last week’s major Commonwealth Bank outage? If so, you might want to check your account…
Hundreds of Thousands of Commonwealth Bank customers have woken up to a lovely surprise from the big four bank, a free $50 deposited into their account.
It’s understood the bank has sent the payment to around 100,000 people as a “gesture” to say sorry for a nationwide technical glitch which started around lunchtime on Thursday, leaving customers unable to access their funds over the weekend.
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The description of the deposit from Comm Bank even reads “Sorry from CBA”.
“We’re truly sorry you were impacted by delayed payments on the weekend,” the bank told affected customers.
“As a gesture, we’re depositing $50 into your account. We hope this will go some way towards showing you our sincere apology.
“If you have any questions or concerns, please contact us.”
Dozens of grateful customers have since taken to social media to thank the bank.
lol did commbank really just send me $50 and a sorry because of last thursday’s outtage? pic.twitter.com/73U7rNv3zc
— s. (@pieceofcupcakes) October 22, 2019
— paz ? (@paramie_w) October 23, 2019
Commonwealth Bank confirmed in a statement on Wednesday that “all outstanding funds should now be in customer accounts”.
“Following the outage impacting our systems in recent days, we have made significant progress in processing the outstanding payments,” the bank said
“We now believe funds should be in customer accounts. If customers have any issues or questions regarding their payments they should contact our call centre or visit us in branch so we can assist.
“We are now refunding fees and charges associated to the network issue on Thursday for our customers who were impacted by this issue.”