A SYDNEY man has made a shock and rather gross discovery in the pocket of a brand new pair of pants ordered from popular online retailer, The Iconic.
While unwrapping his new pair of chinos, Andrew MC discovered a dirty, used napkin and a receipt from a restaurant on the other side of Australia in one of the pockets.
“Just wondering if you would like the used napkin and receipt for ‘The Real Taste Restaurant’ in WA that I found when I tried on my pants from the order last week?” Andrew wrote on the companies Facebook page.
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“I’m sure it was a great meal, I’m just not interested in keeping the scraps. Happy to send the two back for store credit if required!”
The company were quick to respond to the post.
“I’m so sorry that you received this along with your pants! This is not up to the ICONIC standard, it must have slipped though it’s quality control check upon return. Could I please grab your order number and I will have this issue rectified as a priority! Again, our sincerest apologies and thank you for your understanding,” a customer service representative said.
The post, which was accompanied by images of the two unwanted items, went viral, prompting the company to follow up with a second comment.
“Hi everyone, we agree and we’re very disappointed this has happened! Our warehouse team is currently investigating this.
“We have been in touch with Andrew and are having a replacement pair sent out to him ASAP! Again, our sincere apologies Andrew for this negative experience that you have had with us but rest assured we’ll fix everything up for you!”