UPDATE @ 1.15pm: TELSTRA has confirmed services are beginning to be restored nationally following a major mobile network outage today.
Hundreds of Telstra customers took to social media this morning to vent their frustration at not being able to use the 3G and 4G network.
The telco has since revealed that they have “bypassed hardware that had been preventing some customers from accessing the 4G mobile network.”
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“3G voice and data volumes are also improving. We’re very sorry for the interruption to services,” they wrote.
Our 3G and 4G voice and data traffic volume continues to be progressively restored nationally. We’re working with many of our enterprise and government customers to ensure their services are restored as quickly as possible.
— Telstra (@Telstra) May 21, 2018
EARLIER @ 10.45am: TELSTRA customers have taken to social media to vent their frustration following a major mobile network outage.
It appears the Telco is experiencing a nationwide outage affecting the 3G and 4G network.
Dozens of people have flooded Telstra’s official Twitter page looking for answers.
“@Telstra is there a mobile outage in burwood, Vic? Tried to use your site but it’s as reliable as your mobile reception,” one person wrote.
“Hey @Telstra everyone in my class including me just got sent into SOS Only on our phones. Any idea why?”
The Telco confirmed in a tweet that they were “working to fix an issue impacting some mobile services.”
“Sorry for the inconvenience,” they wrote.
— Pratul Awasthi (@pratul_awasthi) May 21, 2018
— Michael Smyth (@MichaelSmyth_) May 21, 2018
— Kerrin Binnie (@kerrinbinnie) May 21, 2018