Telstra goes offline again

More headaches for Telstra customers. The network has crashed again, attracting a fair bit of criticism from NBN and ADSL users on social media.

The latest failure affects 375,000 phone and internet customers Australia wide and represents the fourth service outage in as many months.

Telstra said earlier that “significant restoration has occurred” but there are still customers offline.


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A leaked Telstra memo sent to News Corp shows the outage affected up to 350,000 NBN voice and data customers in New South Wales, South Australia, Queensland and Western Australia and 25,000 ADSL customers in South Australia and New South Wales.

It blames “a large number of reconnection attempts from customer modems”.

Telstra released a statement which read “Customers with NBN voice and data services and ADSL services may be having difficulty connecting to the Internet.

“The issue commenced early this morning and is impacting NBN-based services and a small number of ADSL services. Services are in the process of being restored.”

But customers took to social media to complain about the level of service they were receiving. One suggested the Internet might be more reliable in Afghanistan.