UPDATE @ 1.20pm: TELSTRA has confirmed it has now resolved an earlier issue involving its Apple iMessage and FaceTime services.
Dozens of customers took to social media on Wednesday morning to report not being able to send or receive iMessage’s.
Telstra acknowledged the problem in an online statement and urged people to send messages via the SMS option.
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“Some customers may be experiencing an issue with Apple iMessage and FaceTime. Customers continue to have the option to send SMS messages,” the telco said.
They have since confirmed the problem has been fixed.
“Earlier today some customers experienced an issue with Apple iMessage and FaceTime. We worked with Apple to fix the issue and services are now being restored progressively.
“Thanks for your patience. We’re sorry for the inconvenience.”
EARLIER @ 10.00am: If you’ve been having trouble sending a message this morning, don’t worry, you’re not alone.
Telstra has confirmed they’re currently experiencing a disruption affecting some customers trying to send and receive iMessage’s.
“Some customers may be experiencing an issue with Apple iMessage and Factime,” the telco said in a statement on social media.
“We are aware of the issue and we are looking into it, and will provide an update as soon as possible.”
Telstra said customers are still able to send SMS messages by holding down on the message and selecting the SMS option.
“If you press and hold on the message that is stuck sending, you can choose to send it as a text message immediately. If you hit “more” you can highlight the message and delete it too.”
Dozens of customers have taken to social media to express their frustration.
@Telstra is there an issue with text messages in Sydney? I’ve tried to send 3 and they’ve all failed,” one person wrote.
“Are there issues with the mobile service today? I have full reception and 4G, but my imessages are not going through. I’m having to resend as a text and even then they take ages. Help!”commented another.