Queenslanders thinking of using a popular new ticket reseller to grab seats for the Gold Coast Commonwealth Games have been warned to stay away.
It’s been revealed, the Queensland Office of Fair Trading (QOFT) has received 43 complaints from consumers about Viagogo in the last 12 months. While more than 200 have come in across Australia.
The Switzerland-based company promotes itself as a ticket reseller to major events, including concerts, sporting events and theatre.
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Many of the concerns were about tickets being issued with incorrect names, being fake, or just not provided at all.
“Claims of hidden fees and charges are common,” Attorney-General and Minister for Justice Yvette D’Ath explains.
“Consumers also often report not being aware they were dealing with a secondary ticket seller.”
Consumers have complained after purchasing tickets for concerts including Adele, Midnight Oil and Paul McCartney, recent sporting events including State of Origin and the Jeff Horn bout, and Queensland Performing Arts Centre productions.
Gold Coast 2018 Commonwealth Games tickets are also being advertised on Viagogo.
“Games tickets have yet to even be issued, and even when they are, the terms and conditions of Games tickets prevent their resale in this manner,” Ms D’Ath said.
“Any consumer buying scalped Games ticket can expect to be refused entry when they turn up at the gate.”
To date, Viagogo has refused to engage with the QOFT, and has made no attempt to resolve complaints from Queensland consumers.
Ms D’Ath said consumers should use authorised ticket sellers for an event, rather than secondary sellers like Viagogo.
“Viagogo’s conduct to date shows they have little interest in resolving consumer complaints and are unwilling to act in good faith if something goes wrong.
“Until such time as Viagogo improves its business practices, I urge consumers to think twice before dealing with them.”
Fair trading regulators across Australian have been collaborating in an attempt to get commitments from Viagogo to improve consumer outcomes.
Queensland consumers who have had a negative experience with Viagogo may make a complaint at the Fair Trading website.