UPDATE | People who built the Gold Coast light rail system asked to fix it

UPDATE 11/12/16 9:50AM | GoldlinQ has revealed the people involved in building our light rail system, have been called in to try to fix it – as services remain suspended for a second day.

Trams haven’t been running between Broadbeach South and the University Stop since early Saturday.

GoldlinQ’s Phil Mumford thinks recent electrical storms may’ve knocked the system offline.


Basically what’s happened is that there is no communication between the control centre and the six substations on the network.

Mr Mumford said they have a failsafe in place if this happens and it means the system will be knocked offline.  He said “at this stage we are unable to bring up that communication network, it’s fibre cable that runs the length of the light rail, we believe that a lightning strike has caused damage to that, we just need to locate where it is and have it repaired”.

He said technicians are working to fix the issue, which is the first of its kind on the Gold Coast network.  GoldlinQ has asked for help from within Australia and overseas.

Mr Mumford said “people from Melbourne helping with the system as well as overseas at the moment, so we have a range of technicians, all the people that were involved in the construction of the system are now involved in looking at and coming up with an option on what we can deploy to get services running as quickly as possible”.

UPDATE 11/12/16 6:27AM | Gold Coast trams are still not running due to a power outage on the line, with operators suspected this week’s lightning storms may be to blame.

Up to 20 buses have been taking commuters to their destinations since early Saturday and that will continue on Sunday while emergency system work is carried out.

Investigations indicate there is a fault in the fibre optic communication network between the Traction Power Substations (TPS) and the system’s control centre.

There are six TPS across Stage 1 of the network, all of which connect via an optical fibre network back to the control centre and when there is a fault of this kind an emergency shutdown is activated.

Severe electrical storms battered the Gold Coast this week and we believe they may have impacted the communication network that is affected.

G:link technicians and other specialists have been working to restore power and we have been able to restore part of the communication network but will not be able to resume services operations until system integrity is re-established across all 13 kilometres.

A visual inspection has been carried out of the entire overhead line system and no defects were located.

Updates have been provided via website, the My G: app and social media with extra staff deployed at key locations and updates will continue to be provided on the status of tram services until operations resume.

GoldlinQ apologises for the disruption and thanks customers for their patience while we make every effort to restore tram services.

Please allow more time for your journey and visit translink.com.au or contact 13 12 30 for up-to-date information on public transport services.

EARLIER 10/12/16 6:26AM | Trams are currently not running between Broadbeach South and Gold Coast University Hospital stations due to a power outage.

Services are suspended in both directions causing delays of up to 60 minutes.

Buses have been brought in to take commuters between stations.

Technicians are trying to fix the issue.