Warning for Aussies after surge in dodgy NBN scams

AUSTRALIANS are being warned to be wary of scams associated with the roll out of the National Broadband Network.

It’s been revealed more than 9500 enquiries about suspected scams have been made to the company rolling out the service in the past three months, with an average of more than 100 calls per day.

NBN Co is now launching an awareness drive across the country, with the company’s engagement team hosting a series of information sessions to arm residents with advice to help identify and avoid scammers.


Chief Security Officer, Darren Kane, said the company’s increased focus on scams prevention comes at a time when the network rollout is reaching mass scale.

“As we close in on the end of the network build, scammers are increasing their efforts to take advantage of the nbn brand as a way to steal people’s personal or financial details and using increasingly sophisticated ways to convince people of their legitimacy,” he said.

“We want to help set the record straight when it comes to scams so that Australians aren’t confused or deterred from making the switch, which is why it’s never been more important for residents to understand how to connect to the nbn, as well as how we communicate with the public during the rollout.”

Mr Kane said teams across the country will this week be helping residents, particularly the elderly, with information on what to look out for and what to do if they suspect they have been contacted by a scammer impersonating NBN Co.

“As NBN Co is a wholesaler, we will never contact residents or businesses to sell phone or internet services. We will never make unsolicited calls or door knock for the purposes of seeking access to people’s computer, threaten to disconnect your services or request personal or financial details,” he said.

“Your phone and internet provider will always be the first point of contact when it comes to making the switch to the nbn™ network, so if you’re in doubt, hang up and contact your provider to verify the call.”

Currently, more than 10 million Australian homes and businesses are now able to make the switch to the nbn access network, with the rollout on track for completion in 2020.