For the second time this month, Westpac customers have been left without access to online and mobile banking for more than 24 hours.
The bank has posted an apology on Facebook, but appears to have failed to keep Twitter users in the loop.
“Some customers are still experiencing issues logging in to their Online and Mobile Banking,” the Facebook post explains.
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“We’re working as quickly as possible to restore full service to all affected customers but if you need assistance we’re available on 13 20 32 or direct message here.”
Angry customers have commented on the post, many expressing their frustration over not being able to access their accounts and being asked to re-enter their email address.
@Westpac Could you possibly post on your Feed progress rather than us tweeting you individually? One would hope we’re close to a resolution!
— MissyMoo (@i_missy_moo) June 11, 2017
Exasperated customers are slamming the bank on Twitter, a platform where Westpac has failed to offer an explanation on the situation.
The bank’s last Twitter post was on June 1, when the same issue occurred.
Intermittent issues with Westpac Live Online Banking. Our teams are investigating & will fix ASAP. Apologies for the inconvenience.
— Westpac Bank (@Westpac) June 1, 2017