THIS bushfire season, the Rural Fire Service Queensland (RFSQ) is asking Gold Coasters to be well informed when reporting a fire emergency to the authorities.
RFSQ South Eastern Region Area Director Corey Bock said it was important for residents to equip themselves with as much information as possible about a bushfire incident when calling triple zero (000) to report a fire emergency.
“Ensure you know where the fire is located, including a street number, name, nearest cross street and locality. In rural areas it is important to know your rural road number (located on a fluorescent picket) and correct road name which will assist emergency services to know how far your property is from the nearest major intersection along that road,” Mr Bock said.
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“We rely on residents to report fire emergencies and by knowing this information, you will help firefighters to protect life and property during an emergency.”
Mr Bock said making a call to emergency services was very simple.
“When you first dial triple zero (000), you’ll get through to an emergency Telstra switch and will be asked which service you require – police, fire or ambulance,” he said.
“If you require the fire service, the Telstra switch operator will connect you to a Fire Communications Officer, who will ask you a series of questions to help identify the nature of the emergency and where you are.
“It is very important that you don’t hang up until asked to by the operator.”
Questions you will be asked include:
• What is the location of the incident?
• What is the nature of the emergency?
• Is anyone trapped, injured, endangered or unaccounted for?
• What is your phone number?
• What is burning?
• Are any person or livestock being threatened by the fire?
• Is it close to any structures? If so, how close to the structure is the fire?
• Is anyone in attendance at the fire?
• What size is the fire?
• What is the best access to the fire?
“By knowing the answer to as many of these questions as possible, you will help us to help you during a fire emergency.”